TDP43ME datasheet(63/63 Pages) PANDUIT

63 / 63 page

TDP43ME

TDP43ME: PA26305A01_07

Page: 59 of 59

11-2015

4-2. Troubleshooting

Problem

Recommended Solution

Power on the printer, but the LED does

not light up



Check the power connector

LED light turns red (power/status) after

printing stops



Check for software setting or program command errors



Replace with suitable label or ribbon



Check if label or ribbon has run out (make sure Ribbon Core is not

spinning on Ribbon Mandrels)



Check if label is jammed or tangled up



Check if mechanism is not closed

(Thermal Print Head not positioned correctly)



Check if sensor is blocked by paper or label

(sensor to the right, centered in printer)

Printing started, but nothing was printed

on the label



Check if label is placed upside down or if label is not suitable for the

application



Select the correct printer driver



Select the correct label and print type

When printing, label is jammed or

tangled up



Clean the label jam, and if label is stuck on Thermal Print Head,

please remove it by using soft cloth with alcohol.

When printing, only part of the contents

were printed



Check if label or ribbon is stuck on the Thermal Print Head



Check if application software has errors



Check if start position setting has errors



Check if ribbon has wrinkles



Check if ribbon supply shaft is creating friction with the platen roller. If

the platen roller needs to be replaced, please contact your reseller for

more information



Check if power supply is correct

When printing, part of the label wasn’t

printed completely



Check if Thermal Print Head is stained or dusted



Use internal command “~T” to check Thermal Print Head can print

completely



Check the media quality

Printout not in desired position



Check if sensor is covered by paper or dust



Check if liner is suitable for use, please contact reseller for more

information



Select correct label



Check label setting in label software



Check if label roll edge is aligned with Label Width Guide

When printing, page skipping occurs



Check if error occurs on label height setting



Check if sensor is covered by dust

Unclear printout



Check print darkness setting



Check if Thermal Print Head is covered with glue or stains

【Note】

Your distributor is knowledgeable about printers, printing software, and your unique system.

Please contact your local distributor, or phone number listed on Tech Support Label.

TDP43ME Datasheet(PDF) 63 Page - PANDUIT CORP.

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