Moujen Electric Co., Ltd. (Taiwan HQ) - Since 1961

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Terms and Conditions Agreement

Read and understand

Please carefully read and understand all information published (on all platforms authorized by Moujen), before

purchasing. Purchasing any Moujen products expresses your understanding and agreement towards the terms and

conditions erected by Moujen Electric Co., Ltd. If you do not understand any information published, you are always

welcome to consult with an official Moujen representative, and other authorized affiliates.

Limited Warranty

(a) LIMITED WARRANTY. MOUJEN’S LIMITED WARRANTY WARRANTS THAT PRODUCTS WILL BE FREE

FROM DEFECTS IN MATERIALS AND WORKMANSHIP FOR A PERIOD OF TWELVE MONTHS; FROM THE

DATE OF SALE BY MOUJEN (OR SUCH OTHER PERIOD EXPRESSED IN WRITING BY MOUJEN).

MOUJEN DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED.

(b) MOUJEN MAKES NO WARRANTY OR REPRESENTATION, EXPRESS OR IMPLIED, ABOUT A

PARTICULAR PURPOSE OF THE PRODUCTS. BUYER ACKNOWLEDGES THEMSELVES THAT THE

PRODUCTS WILL SUITABLY MEET THE REQUIREMENTS OF THEIR INTENDED USE.

(c) Resolutions. Moujen’s sole obligation shall be, at Moujen’s discretion, to: (i) replace the non-complying Product

(in the form originally shipped. Buyer is responsible for labor charges for removal or replacement thereof.), (ii)

repair the non-complying Product, or (iii) repay or credit Buyer an amount equal to the purchase price of the

non-complying Product.

All resolutions must first be initiated through Return Merchandise Authorization procedures. Only testing sample

products may not initiate Return Merchandise Authorization procedures. Only gratuitous and testing sample

products are not subjected to monetary obligations; and have Limited Liabilities.

Moujen shall not be responsible for warranty, repair, indemnity or any other claims or expenses regarding Products

unless Moujen’s analysis confirms that the Products were properly handled, stored, installed and maintained; and

not subject to contamination, abuse, misuse or inappropriate modification. Return Merchandise Authorization of any

Products by Buyer must be approved in writing by Moujen and authorized affiliates.

Moujen further disclaims all warranties and responsibilities of any type for claims or expenses based on

infringements by Products or otherwise of any intellectual property rights. Moujen shall not be liable for the

suitability or unsuitability or the results from the use of Products in combination with any electrical or electronic

components, circuits, system assemblies or any other materials or substances or environments. Any advice,

recommendations or information given orally or in writing, are not to be interpreted as an amendment or addition to

the above warranty.

Return Merchandise Authorization

All Buyers initiating Return Merchandise Authorization (also known as RMA) must provide Proof of Transaction

documentation, and Pictures or Videos detailing potentially non-compliant areas. All received information and

documentation are subjected to Moujen’s Privacy Policy.

(a) Non-compliancy inquiries: Buyers initiating RMA may provide Moujen and affiliates, to their best knowledge,

with: (i) Pictures or Videos of how products are installed in system(s), (ii) Pictures or Videos of how products are

actuated in system(s), (iii) Pictures or Videos of electrical energies subjugated to Moujen products, (iv) System

schematics relating to Moujen product in question, and (v) Pictures or Videos of packaging when received.

Additionally, once products are in shipped state, Moujen retains full rights to not accept and/or authorize returns due

to Buyer’s own mismanagement. Signed orders shall not be subject to cancellation or modification either in whole

or in part without Seller's written consent and then only with terms that will reimburse Seller for all applicable costs

incurred by virtue of the sale; including costs of purchased materials, engineering costs and a reasonable allowance

for profit. Seller's written consent must be given in advance of Buyer's return of Products for credit. Seller reserves

the right to cancel any sale of Products without liability to Buyer (except for refund of monies already paid), if the

manufacture or sale of the goods is or becomes technically or economically impractical.