V5000E datasheet(40/48 Pages) IBM

40 / 48 page

IBM Europe Hardware Announcement ZG19-0035

IBM is a registered trademark of International Business Machines Corporation

Products - terms and conditions

Warranty period

Warranty and additional coverage

options

Coverage summary1

Warranty Period:

Service Level:

Three years standard warranty

IBM CRU and On-Site Limited, 9x5 Next

Business Day

Service upgrade options

Warranty Service Upgrade

IBM CRU and On-Site Repair, 9x5 Same

Day2 and 24x7 Same Day options

Maintenance Services (Post-Warranty):

IBM On-Site Repair, Next Business Day

and Same Day options

IBM Hardware Maintenance Services -

committed maintenance3

Yes

See complete coverage details below

Only offered in the US and EMEA

Not offered in the US

• Three years (including the battery)

An IBM part or feature installed during the initial installation of an IBM machine

is subject to a full warranty period specified by IBM. An IBM part or feature that

replaces a previously installed part or feature assumes the remainder of the

warranty period for the replaced part or feature. An IBM part or feature added to a

machine without replacing a previously installed part or feature is subject to a full

warranty. Unless specified otherwise, the warranty period, type of warranty service,

and service level of a part or feature are the same as those for the machine in which

it is installed.

Warranty service

If required, IBM provides repair or exchange service depending on the types of

warranty service specified for the machine. IBM will attempt to resolve your problem

over the telephone, or electronically through an IBM website. Certain machines

contain remote support capabilities for direct problem reporting, remote problem

determination, and resolution with IBM. You must follow the problem determination

and resolution procedures that IBM specifies. Following problem determination, if

IBM determines on-site service is required, scheduling of service will depend upon

the time of your call, machine technology and redundancy, and availability of parts.

If applicable to your product, parts considered Client Replaceable Units (CRUs) will

be provided as part of the machine's standard warranty service.

Service levels are response-time objectives and are not guaranteed. The specified

level of warranty service may not be available in all worldwide locations. Additional

charges may apply outside IBM's normal service area. Contact your local IBM

representative or your reseller for country-specific and location-specific information.

CRU Service

IBM provides replacement CRUs to you for you to install. CRU information and

replacement instructions are shipped with your machine and are available from IBM

upon your request. CRUs are designated as being either a Tier 1 (mandatory) or a

Tier 2 (optional) CRU.

Tier 1 (mandatory) CRU

Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility.

If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

Tier 2 (optional) CRU

V5000E Datasheet(PDF) 40 Page - IBM

V5000E Datasheet(HTML) 40 Page - IBM

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