V5000E datasheet(42/48 Pages) IBM

42 / 48 page

IBM Europe Hardware Announcement ZG19-0035

IBM is a registered trademark of International Business Machines Corporation

• Cable management arms

• Lid

• Fan interface board

• Expansion canister

• Enclosure

CRU and On-site Service

At IBM's discretion, you will receive specified CRU service, or IBM will repair the

failing machine at your location and verify its operation. You must provide a suitable

working area to allow disassembly and reassembly of the IBM machine. The area

must be clean, well-lit, and suitable for the purpose.

Service level is:

• 9 hours per day, Monday through Friday, excluding public or national holidays,

next business day response. Calls must be received by 15:00 local time in order

to qualify for next business day response.

Non-IBM parts service

IBM is now shipping machines with selected non-IBM parts that contain an IBM field

replaceable unit (FRU) part number label. These parts are to be serviced during the

IBM machine warranty period. IBM is covering the service on these selected non-IBM

parts as an accommodation to their clients, and normal warranty service procedures

for the IBM machine apply.

International Warranty Service

International Warranty Service allows you to relocate any machine that is eligible

for International Warranty Service and receive continued warranty service in any

country where the IBM machine is serviced. If you move your machine to a different

country, you are required to report the machine information to your Business Partner

or IBM representative.

The warranty service type and the service level provided in the servicing country

may be different from that provided in the country in which the machine was

purchased. Warranty service will be provided with the prevailing warranty service

type and service level available for the eligible machine type in the servicing country,

and the warranty period observed will be that of the country in which the machine

was purchased.

The following types of information can be found on the International Warranty

Service website

• Machine warranty entitlement and eligibility

• Directory of contacts by country with technical support contact information

• Announcement Letters

Warranty service upgrades

During the warranty period, warranty service upgrades provide an enhanced level of

On-site Service for an additional charge. Service levels are response-time objectives

and are not guaranteed. See the Warranty services section for additional details.

IBM will attempt to resolve your problem over the telephone or electronically by

access to an IBM website. Certain machines contain remote support capabilities

for direct problem reporting, remote problem determination, and resolution with

IBM. You must follow the problem determination and resolution procedures that

IBM specifies. Following problem determination, if IBM determines on-site service

is required, scheduling of service will depend upon the time of your call, machine

technology and redundancy, and availability of parts.

• IBM On-Site Repair, Same Day On-Site Response Target, Monday-Friday

08:00-17:00 (excluding public holidays), Last Call Registration: 12:00

V5000E Datasheet(PDF) 42 Page - IBM

V5000E Datasheet(HTML) 42 Page - IBM

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